We appreciate and value your business!

Please note the following important information regarding our shipping, return and refund policies:

Shipping Policy

We use the USPS (US Postal Service) and are happy to offer several different shipping options to suit your needs. The estimated shipping times offered for each option are estimates only. Once your order is received, we will ship the following business day to the specified address. Erickson Labs Northwest is not responsible for shipping delays that may occur due to USPS delays, customs delays, insufficient addresses or other unforeseeable circumstances.

Please note: Global Express Guaranteed does not allow shipment to PO Boxes.

Return Policy

As our products are medical supplies, we are not able to accept returns on opened products. You may return sealed items for a refund of the purchase price within 30 days of order date. Shipping and handling fees are not refundable.

Refunds are not given due to shipping delays, please review the shipping policy for details.

We will be happy to offer replacements on defective products. We will pay for return shipping for any defective products or order filling errors.